Event Description:

Join the National Capital Healthcare Executives (NCHE) and Inova HYPE for an engaging evening exploring the topic:  Reinventing Customer Service in Healthcare: Lessons Learned from the Best.  This panel discussion will bring together industry leaders to examine the growing importance and evolution of customer service in healthcare. Panelists will share their experiences, highlight best practices, and reflect on lessons learned in overcoming challenges, offering insight into how organizations can institutionalize patient experience within their culture and operations.

Date:  October 16, 2025

Time:  Networking | 4:00-5:00 PM - Panel Discussion | 5:00-6:30 PM

Location:  Inova ICPH - 8100 Innovation Park Dr, Fairfax, VA 22031

Earn up to 1.5 ACHE Qualifying Education (QE) Credits

Moderator:

Marque Macon, Vice President & Administrator, Ambulatory Operations & Physician & APP Services, Inova

Panelists:

Michelle Vassallo, Vice President Operations Clinical Enterprise, Inova

Heather Hunn, Assistant Vice President Patient Experience, Inova

Gunay Abbasova, Director of Operations, Arlington Primary Care (VHC Health)

Jerry Bozek, Owner, JB Medical Consulting and Adjunct Faculty, George Mason University School of Public Health

Come network with fellow healthcare leaders and gain insights on transforming customer service in healthcare.